Frequently Asked Questions

• Delivery
• General Information
• Payment and Purchasing
• Wholesale
  
• Warranty Details

Delivery/Pick up

Q: Can my item be delivered to a PO Box?

Yes. All deliveries are sent via Australia Post eParcel and can easily be delivered to PO Boxes.

Q: Does your postage fee include insurance?

Yes, all delivery costs include insurance.

Q: How do I track the progress of my delivery?

By close of business on the day your order has been dispatched, you will receive an email from our eParcel with full tracking details and information so that you can monitor your order online and in real time.  Alternatively you can log into your Third Gear account and retreive your shipping info at your convenience.

Q: When will my parcel arrive via eParcel?

The following table outlines estimated delivery times with Australia Post. Please note that due to Australia Post regulations we are not able to treat any parcel as lost until five business days after their estimated delivery date.  Some orders may take us an additional 2-3 business days to process as they are special order.

Q: How much is delivery?

Shipping is capped at $5.00 - buy as much as you want and only pay $5.00 for delivery! Order more than $100 and shipping is FREE!

Q: Does someone need to be home to receive my order?

No, however if no-one is home and Australia Post does not believe it is safe to leave your parcel they will leave you a card in your mail box with all the information required to pick up your parcel/s.

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General Information

Q: Can I purchase products not listed on the website?

If there is an item that you wish to purchase that is not currently on our website, send us an email to ‘[email protected]’ and we will be happy to discuss further.

Likewise, if there is a variation of a product which we do have on our website, contact us to discuss your options as at Third Gear there are many choices!

Q: What does presale mean?

If you purchase something on Presale, your order is not currently in stock, but will be dispatched as soon as the items are available. 

You will also notice an expected dispatch date informing you of when the products are expected to be back in stock.

Q: What is your ABN?

ABN: 43 147 615 174

Q: Why sign up to the newsletter?

By signing up to the newsletter you will be first to hear about all new product releases, sales and Third Gear news!

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Payment and Purchasing

Q: What payment methods do you accept?

Third Gear accepts payments made by Visa, Mastercard, Bank Deposit, and PayPal.

Q: If I purchase a Third Gear product, will I be supplied with a Tax Invoice?

The Order Confirmation email that you receive when you make an order is a valid Australian Tax Invoice.  For security purposes invoices are not sent with your order.

Q: Is It Safe To Make Credit Card Payments Online?

The Third Gear website uses SSL Encryption.

All payments made on the Third Gear website are processed by the eWay Payment Gateway which is highly reliable and secure.

Q: Is local pickup an option?

Sorry no - we do not offer local pick up as all goods are shipped from a secure third party warehouse.

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Wholesale

Q: Does Third Gear provide wholesale discounts?

Yes. Third Gear Motorcycle Accessories provides wholesale discounts for wholesale. Simply contact us  to find out more.

Q: I own a motorcycle shop. How can I sell Third Gear products?

Our bar end mirrors, indicators, and bluetooth communications are popular items which would make a welcome addition to any shop.  Talk to us today about how we can increase your sales with no risk to you!  

We are always looking for new distribution platforms so if you would like to stock our products then contact us at [email protected]!

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Warranty

Q: Do your products come with a warranty?

Yes. All goods come with a standard 12 month warranty.

Q: When does the warranty become valid?

Warranty is effective from the date of receipt of the product.

Where accurate tracking information is unavailable it is assumed delivery occurs five business days after dispatch.

Q: What does the warranty cover?

Third Gear's 12 month warranty covers product defects in material and workmanship.

Warranty will not cover fault or damage caused by a customer's use or misuse of the product.  Warranty does not include batteries - ensure that you charge any battery opereated items once a month for the longest possible life.

Third Gear reserves the right to repair or replace any product at its sole discretion.

Q. How do I have my product fixed under warranty?

All warranty work is return-to-base. The customer is responsible for shipment of the item back to the designated center.

Terms and Conditions

• This website is operated by Third Gear Pty Ltd- ABN: 43 147 615 174

• By browsing this Website, or placing an Order, You agree to these Terms and Conditions as set out below, which constitutes a legally binding Agreement between Us and You for the supply of Products.

• All prices listed on the website are listed in Australian Dollars unless otherwise stated

• All prices listed on the website include GST unless otherwise specified. All prices listed on the website exclude delivery costs, which is shown separately in the checkout or may be calculated from the product page

• Features and specifications of products described or depicted on the website are subject to change without notice

• An order is placed by following the instructions in the checkout and is confirmed once payment is received

• Third Gear reserves the right to cancel an order at their sole discretion

• In the event an order is canceled the funds will be returned via the original payment method

Money Back Guarantee

• We provide a 30-day money back guarantee on all products (excluding motorcycle helmets - once sold they can not be returned so choose carefully)

• We will provide a full refund of the order price less initial delivery costs

• Faulty merchandise will be exchanged free of charge within the first 30 days and return shipping will be payed by Third Gear.

• To be eligible for our money back guarantee you must email [email protected] within thirty days of receiving the product

• Once the product is received by Third Gear we will arrange for a refund via the original payment method

• Goods must be in as new condition with all original accessories supplied in the same condition they were received in, with original packaging. If goods are not in new condition a restocking fee for the cost of replacement parts will be applied

• The Australian Consumer Law (ACL) has introduced some new requirements with respect to warranties against defective goods supplied from 1 January 2012 in respect of sales to consumers.

  o    Goods sold to consumers may come with consumer guarantees that cannot be excluded under the Australian Consumer Law (ACL).

  o    Consumers are entitled to a replacement of the goods or a refund of the price for a major failure of the goods and also compensation for any other reasonably foreseeable loss or damage.

  o    Consumers are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

  o    Full details of your consumer rights may be found at www.consumerlaw.gov.au

  o    Where consumers have purchased goods and the manufacturer has also provided a warranty against defects (Manufacturers Warranty), that warranty is in addition to the consumer guarantee we provide in relation to the goods.

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